Frequently Asked Questions
Shipping FAQ
Do you ship overseas?
Yes. We provide a flat-rate shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Asia Pacific: Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, ndonesia, Taiwan, China, Malaysia, Thailand.
The UK
The Europe
North America: United States, Canada
How can l track my order?
You will receive an automated tracking number once your order has been dispatched. You can also track your order (click here)
Will l be charged customs or import fees for international orders?
Please note some international orders will occasionally be charged customs or import charges upon arrival in thedestination country, We are not responsible for these charges.
Canadian orders may incur customs or import charges upon arrival in the destination country. Please note that we are notresponsible for these charges.
If you are ordering from the UK and your order value is above f135 pounds, you will only be charged duties at checkout.
Returns & Exchanges
How do l return something?
As a print-on-demand business, we do not keep inventory on hand and, therefore, cannot accept returns or process refunds once your order has been printed.
Please note that once your order is placed, we immediately begin sourcing the necessary materials from our suppliers to craft these handmade, artisanal products.
Due to the complexity of the supply chain, this process may lead to unexpected delays and extended wait times, which may not always align with your expectations.
We kindly ask for your understanding and patience. Once your order enters the printing stage, it becomes ineligible for refunds. The materials used in the production of your order are specialized and can only be used once; if an order is canceled, these materials would go to waste.
For this reason, we encourage you to carefully consider your purchase before placing your order.
What is your exchange policy?
We're committed to ensuring your shopping experience is smooth and satisfactory.
Exchanges are only available in cases where we’ve made a mistake, such as delivering damaged goods, the wrong item, or the incorrect size.
For any other exchanges, there is a fee of $9.99 per item to cover partial printing and restocking costs. Please note that we cannot begin processing your exchange until we receive the returned items, and you will be responsible for all shipping expenses.
To proceed with an exchange, please purchase the exchange fee for each item and select the desired size. Send the items back to the provided address, making sure they are unworn and in their original packaging.
Be sure to email us at GraphThread@gmail.com with the tracking number and the correct replacement sizes. We're here to help you get the perfect fit, so don't hesitate to reach out to our team with any questions or concerns.
What is your exchange policy for discounted and free items?
You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit.
You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value.
Product & Sizing
How do l find my size? l ate too many ice creams while working from home.
Us too, friend. Us too. You can find a size chart next to the size options on every product page. Simply follow the
instructions to find your perfect size. And if you're really, really struggling, feel free to get in touch.
Are your sizing charts 100% accurate? l don't gamble with my life, and l'm still recovering from buying a M that wasreally an XL.
Just like your waistline, variances in sizing are impossible to avoid during production, even with top-notch quality control. The measurements provided in our size charts are just an indicator of sizing, so please allow for variations of 1-2 centimetres.
So, please just have that fifth frosted cupcake. Treat yo self.